As a rule, successful companies are the ones, which provide their consumers with a satisfying product and do it effectively. Therefore, debugging of internal processes and interaction of employees within the company is an urgent task. It is especially important to do it before automation (implementation of CRM, 1C, etc.), otherwise the company may "fix" a non-client-oriented or inefficient process in the program.
Example of the process flowchart
Debugging internal processes will allow your company to:
1 - Establish coordination and collaboration between departments and employees.
2 - Make processes as client-focused and efficient as possible.
3 - Improve customer service and make it your competitive advantage.
Case
A gate and window manufacturing company
A gate and window manufacturing company approached our consulting company with the problem of automating sales and order processing. The company's consultants, in cooperation with the automators, analyzed opinions of the company's customers and business processes. The consultants identified bottlenecks and optimized the business process, making it both customer-focused and efficient. The updated process served as the basis for automation of customer relations on the basis of CRM. The company's staff was trained to work in CRM. When implementing such projects, it is necessary to take into account the overall level of employees' digital skills and take measures to reduce employees' resistance to change.
